At Fluffcart, your happiness and your pet’s comfort are very important to us. We understand that sometimes things may not go exactly as planned; and we are here to make the process as smooth and fair as possible.

Eligibility for Refunds
Refunds are applicable only for products that are unused; undamaged; and returned in their original packaging. To be eligible; refund requests must be raised within the specified return window mentioned on the product or order confirmation.
Products that show signs of use; damage; or improper handling may not qualify for a refund.

Non-Refundable Items
Certain items may not be eligible for refunds due to hygiene and safety reasons; including but not limited to treats; opened food items; or products marked as non-returnable on the product page.

Refund Process
Once your returned item is received and inspected; we will notify you regarding the approval or rejection of your refund. If approved; the refund will be processed to your original method of payment within a reasonable timeframe.
Please note that processing times may vary depending on your bank or payment provider.

Shipping Costs
Shipping charges; if any; are non-refundable unless the return is due to a damaged; defective; or incorrect item sent by Fluffcart.

Damaged or Incorrect Items
If you receive a damaged; defective; or incorrect product; please contact us within 24 to 48 hours of delivery with clear photos and order details. We will do our best to resolve the issue quickly and fairly.

Cancellation Policy
Orders can be cancelled only before they are shipped. Once an order has been dispatched; it cannot be cancelled and will fall under the return policy.

Changes to This Policy
Fluffcart reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page.

Need Help
If you have questions about refunds; returns; or cancellations; please reach out to our support team. We are always happy to assist.